Shipping & Returns
Most Orders will ship out within 3-6 business days during non-holiday times. All orders requiring freight delivery will take longer. We ship with UPS, times of delivery once it leaves our warehouse are 1-6 days. Please call our offices if you have questions about a specific item.
You may cancel your pre-order purchase for a full refund within 30 days of your purchase date, provided the item has not already shipped. If the item has shipped, you are subject to the standard Return Policy above. To request a refund on your pre-order purchase, please contact us.
Return & Exchange Policy
All sales are final. While we strive to make sure your new arcade machine is packed and shipped with the upmost care, damage can occur during the shipping process. If there is any damage, call us immediately, even if after regular business hours, to report the damage. Take several photos of the damages and email them to us.
Returns are only accepted with proof of damage during delivery. If we have determined that the product was likely damaged during shipment, we will request the delivery carrier to pick up your machine or part and ship it back to us. In some cases, we may ask that you return only the damaged part instead of the whole machine. It will be the customer’s responsibility to pack or repack the arcade machine/part in a way that will keep it from getting any further damage. If the item is returned in the same condition as it was received by the customer and determined that it was damaged during shipping, we will either repair or replace your item and ship it back to you as soon as possible at no cost to you.
Freight shipments should be checked for damage before signed for by customer. Any claims for damage during a freight shipment will be the responsibility of the customer. We will help in any way possible with documentation to help the process. All decisions by Suncoast Arcade are final.