We Don't Just Build It, We Stand Behind It!
This policy applies to all Suncoast Arcade services that directly reference or relate to this policy, but does not apply to Suncoast Arcade services that have separate privacy policies that do not incorporate this policy.
Below is our policy. We are looking after your personal data that you share with us. Suncoast Arcade wants you to be confident that your data is safe with us, and that you understand how we use it.
Please be advised that we will inform you about material updates of this policy by email and/or this website.
CATEGORIES OF INFORMATION WE COLLECT
• Information that you give to us
When you purchase products from us or register for and use our services such as online gameplay, or provide warranty information, we collect this information. This data may include information like your name, email address, phone number, country of residence, time zone, game and purchase of any machine, part or accessory.
• Information about your arcade machine
For services such as gameplay via a Suncoast Arcade product, we may collect specific information about your device, and across your devices, such as the product’s model, serial number, operating system, device settings, device performance, device and advertising identifiers, Internet service provider, IP address and other unique personal or online identifiers. If you or your device experiences an error, we collect information about the error, the time the error occurred, the application or features being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.
• Information about your use of our services
We collect information about your use of and interaction with our services, such as online gameplay. This could include information about your gameplay, your online information, your service use history, your connections and interactions with other users, the content you share, the date and time of your visit, information about the links you click, pages you view, advertising you interact with within our services, inferences used to create a profile about preferences and characteristics, standard server log information, and other information about how you use our services.
• Your content
With your consent, we may collect and process information about your precise location. When we have this information, we may use it to tailor our services for you and others, helping you establish relationships with other Suncoast Arcade users or telling your existing friends.
• Your purchases
Some of our hardware and services allow you to make purchases. If you use any of our services to make a purchase, we may collect information about the purchase. This could include payment information, such as your credit card number, a 3rd party processor, account authentication information, and contact information like your billing and shipping address.
• Information from other sources
We may also receive information about you from other sources, including from users of our services, entities that sell information, and third-party services and organizations. For example, if you access any social media or similar services through our services to login or to share information about your experience on our services with others, we may collect information from these third-party services.
• Aggregated and deidentified information
We may aggregate or de-identify the information described above. Aggregated or de-identified information is not subject to this policy.
HOW WE USE YOUR INFORMATION
The information you provide to us and the information we collect is used to deliver, maintain and improve our services, including troubleshooting, data analytics, testing, research, statistical and survey purposes. We also use this information to provide you with services that you request, develop new services, suggest personally relevant features, offer you customized content, allow you to participate in interactive features of our services, manage accounts, provide you with tailored advertising, send you promotional materials from us or our affiliates and trusted business partners, keep our services, business and users safe and secure, comply with applicable laws and regulations, and to protect or exercise our legal rights or defend against legal claims.
Whenever you contact us, we use the information that you provide to us to help resolve issues you might be having when you use our services. We also use information, such as your email address or phone number, to respond to you when you contact us, to let you know about changes to our policies and terms, and to let you know about changes or improvements to our services and to inform you about other services that we offer.
We also may permit our third-party partners to set cookies and use web beacons, SDKs, and similar technologies within our services to help us perform various internal functions necessary to operate our business and to collect information about your use of our and others’ services across your devices. These third-parties may use that information to provide you advertisements, across different sites, services and devices, about goods and services that may be of interest to you. Some of these third-parties may offer you a way to opt-out of this type of targeted advertising through industry choice mechanisms.
HOW YOUR INFORMATION IS SHARED
We sometimes share your information within Suncoast Arcade of Suncoast Arcade companies and with trusted third-party partners outside of Suncoast Arcade for processing. We may also share your information for other legal and business purposes, such as complying with legal process, responding to claims or inquiries, enforcing our terms, or protecting the rights, property or personal safety of our operations, our users, or the public. Your information may also be shared as part of any sale or transfer of company assets, if legally permitted.
Some of our services may allow you to share information and content with others. When you decide to use these services, the information or content that you share, your online status, and your gameplay information may be visible to Suncoast Arcade and its trusted business partners, other Suncoast Arcade users, and in some cases the public. Please keep in mind, when you use these services, that the information and content that you choose to share can be read, collected, or used by others. You are fully responsible for the information and content that you choose to share in these instances.
• Authorized third-party service providers
We share your information with third-party service providers that provide services to us for a variety of business purposes, such as payment processing, customer service, shipping services, email deployment, advertising and marketing (including counting ad impressions, verifying positioning and quality of ad impressions, ensuring compliance with industry standards and specifications, ad delivery, reporting, personalization, audience segmentation, and analytics), security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, information hosting, auditing, and information processing.
• Corporate affiliates
We sometimes share your information within our family of Suncoast Arcade companies.
• Legal purposes
We may share your information to comply with legal processes or regulations, respond to claims or inquiries, enforce our terms, or protect and defend the rights, property or personal safety of our operations, our users, or the public.
• Business transfers
We may share your information as part of a substantial corporate transaction, such as a sale or transfer of company assets, a merger, consolidation, or as otherwise legally permitted.
• Other users and the public
Some of our services allow you to share information and content with others or engage in public activities. When you decide to use these services, the information or content that you share, your nickname, your user icon, your online status, and your gameplay information may be visible to Suncoast Arcade and its trusted business partners, other Suncoast Arcade users, and in some cases the public. Please keep in mind, when you use these services, that the information and content that you choose to share can be read, collected, or used by others. You are fully responsible for the information and content that you choose to share in these instances.
• When you access third-party services
If you access third-party services -- such as third-party online gaming services and social media services -- through our services, these third-party services may be able to collect information about you, including information about your activity on our services, and they may notify your connections to other third-party services about your use of our services, in accordance with their own privacy policies.
• With your consent
We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
• Automated Decision Tools
We use automated decision tools to process your order to prevent misuse and fraud when you purchase via our website. This may lead to a refusal of the transaction. If that should occur, please contact us at our customer service site.
YOUR CONTROLS, CHOICES, AND RIGHTS TO OPT-OUT
We may offer you certain controls and choices regarding the information we collect, how the information is used, and how it is shared. These controls and choices may include the ability to update, correct or delete information that you have provided to us, or information that we have collected through your use of our services. They may also include the ability to opt-out of receiving notifications, promotions, offers or other advertising from us.
Depending on your jurisdiction, you may have the right, in accordance with applicable law, to request access to, deletion, and portability of your information.
We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on our services may change or no longer be available to you.
HOW TO UNSUBSCRIBE
If at any time you choose not to receive emails from us and wish to unsubscribe from any future mailing you can unsubscribe. Please follow directions at the bottom of the email.
INFORMATION RETENTION AND INFORMATION SECURITY
PROTECTING CHILDREN’S INFORMATION
We do not knowingly collect, use or share personal information from children under the age of 13 years of age without verifiable parental consent or as permitted by law. Where a parent or legal guardian has provided consent, the child may be able to use his or her Suncoast Arcade Account to play certain third-party games and applications that are not published by Suncoast Arcade. Parents or guardians may review, modify, or delete the child’s personal information, or withdraw consent, by contacting us using the contact information provided at the end of this policy, and may manage which third-party games and applications can access and use the child’s Suncoast Arcade Account information through your Suncoast Arcade Account profile settings via our website located at SuncoastArcade.com.
CHANGES AND UPDATES TO OUR POLICY
HOW TO CONTACT US
For any questions, concerns or comments regarding this policy, or any of our privacy practices, please contact us at:
12722 62nd Street North
Largo, FL 33773
Information for California Residents
California Consumers’ Rights and Choices
If you are a California resident, California law permits you to request Information regarding the:
Categories of Personal Information (as defined by applicable California law) collected, sold or disclosed by us;
Purposes for which categories of Personal Information collected by us are used;
Sources of information from which we collect Personal Information; and
Specific pieces of Personal Information we have collected about you.
In addition, if you are a California resident you may:
Opt-out of the sale or disclosure of your Personal Information, in some circumstances;
Opt-out of receiving marketing communications from us; however, you may still receive administrative communications regarding the Services;
Opt-in to certain financial incentive programs we may offer related to the collection, sale, or deletion of your Personal Information; and
Request deletion of your Personal Information by us and our service providers, in some circumstances.
Collection of Personal Information from California Residents
We have listed below the personal information we may have collected from California residents in the past 12 months.
Category of personal information we may collect: Identifiers
• Categories of sources from which we may obtain your “Identifiers” include: Directly from consumers
• The purposes for collecting your “Identifiers” include: For gameplay.
Category of personal information we may collect: Internet/Electronic Activity
• Categories of sources from which we may obtain your “Internet/Electronic Activity” include: Directly from consumers
• The purposes for collecting your “Internet/Electronic Activity” include: For online gameplay and improving player experience.
Category of personal information we may collect: Geolocational Data
• Categories of sources from which we may obtain your “Geolocational Data” include: Directly from consumers
• The purposes for collecting your “Geolocational Data” include: To connect players with other local players, and future marketing initiatives.
Category of personal information we may collect: Inferences
• Categories of sources from which we may obtain your “Inferences” include: Directly from consumers
• The purposes for collecting your “Inferences” include: Marketing interaction.
Here is information on whether we sell or share your personal information.
• Categories of third parties we may sell your personal information to: We do not sell personal information to third parties.
• Categories of third parties we may otherwise share your personal information with: Advertising networks, Social networks.
You can make requests related to your California privacy rights.
You may also make those requests by calling 727-692-9762.
Please be aware that we do not accept or process requests through other means (e.g., via fax, social media, email addresses, etc.).
When you make a request, we may ask you to provide verifying information, such as your name, email, or phone number. We will review the information provided and may request additional information via email or other means to ensure we are interacting with the correct individual. Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfill your request.
Our Services are not directed to children, and we do not knowingly collect Personal Information from children under the age of 16. If you learn that a child has provided us with Personal Information, then you may contact us as indicated above.
Do Not Track
Suncoast Arcade does not currently take steps to respond to browsers’ “Do Not Track” signals as no uniform standard to respond to such signals has been developed at this time.
1. Personal Data We Collect
In this Policy, “Personal Data” means any information relating to an identified or identifiable individual. We may collect Personal Data about you from various sources described below.
Information Provided by You
Account Information. If you create an account to use our Services, we collect Personal Data related to its creation and the usage of our Services via this account. When you sign up, you may provide us with your name, email address, password, mobile phone number, interests, and other account information.
Communications. When you contact us via a contact form, email, or other means, you provide us with Personal Data, such as your name and contact details, and the content, date, and time of our communications.
Support Information. When you request technical support services, we will process your Personal Data such as your name and the contact details you use to contact us, as well as information on the reasons for your support request, and any additional information you may provide in that context.
Careers. If you apply for a job with us, you may provide us with your resume, name, contact details, and any other relevant information. If you become an employee, we collect additional information, such as your family information, beneficiary selections, banking information, and other relevant information for employment, payroll, and benefit purposes.
Where applicable, we may indicate whether and why you must provide us with your Personal Data as well as the consequences of failing to do so at the time the data is collected.
Information we Collect by Automated Means
Social media. We may collect Personal Data via social media tools, widgets, or plug-ins to connect you to your social media accounts. These features may allow you to sign in through your social media account, share a link, or post directly to your social media account. When you visit a website that contains such tools or plugins, the social media or other service provider may learn of your visit. Your interactions with these tools are governed by the privacy policies of the corresponding social media platforms.
Cookies. We collect Personal Data via cookies and similar technologies (see section 3 of this Policy for more information).
2. How We Use Personal Data
We use the Personal Data we collect for the following purposes:
Providing Services, including to operate, maintain, support, and provide our Services.
Communicating with You, including to contact you for administrative purposes (e.g., to provide services and information that you request or to respond to comments and questions) or to send you marketing communications, including updates on promotions and events, relating to products and services offered by us.
Personalization, including to customize our Services to you and provide you with the most relevant marketing and advertising materials.
Analytics and Product Development, including to analyze usage trends and preferences in order to improve our Services, and to develop new products, services, and features.
Customer and Vendor Relationship Management, including to track emails, phone calls, and other actions you have taken as our customer or vendor.
Aggregation. We may aggregate or otherwise de-identify Personal Data and use the resulting information for statistical analysis.
Administrative and Legal, such as to address administrative issues or to defend our legal rights and to comply with our legal obligations and internal policies.
3. Legal Basis for the Processing of Personal Data
We rely on a legal basis to process your Personal Data, including:
Consent. You have consented to the use of your Personal Data, for example to send you electronic marketing communications or for the use of certain cookies.
Contract. We need your Personal Data to provide you with our Services and to respond to your inquiries.
Legal Obligation. We have a legal obligation to use your Personal Data, for example to comply with tax and accounting obligations.
Legitimate Interest. We or a third party have a legitimate interest in using your Personal Data, for example for product development and analytics purposes. We only rely on this legal basis when our or a third party’s legitimate interests are not overridden by your rights and interests
4. How We Disclose Personal Data
We may disclose Personal Data about you in the following circumstances:
Group Entities. We may disclose Personal Data about you to our affiliates and subsidiaries.
Public Posts. Any information that you voluntarily choose to post to a publicly accessible area of our Services will be available to anyone who has access to that content.
Service Providers. We work with third-party service providers to provide services such as hosting, maintenance, and support. These third parties may have access to or process your Personal Data as part of providing those services to us.
Legal. We may disclose your Personal Data if we believe, in good faith, that this is appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Merger. Information about our users, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
Aggregated Information. We may use and disclose aggregated or otherwise de-identified information for any purpose, unless we are prohibited from doing so under applicable law.
5. Your Rights and Choices
Unless otherwise provided under applicable law, you have the following rights:
Access and Portability. You may ask us to provide you with a copy of the Personal Data we maintain about you, including a machine-readable copy of the Personal Data that you have directly provided to us, and request information about its processing.
Rectification and Deletion. You may ask us to update and correct inaccuracies in your Personal Data or to have the information anonymized or deleted, as appropriate.
Restriction and Objection. You may ask us to restrict the processing of your Personal Data or object to such processing.
Consent Withdrawal. You may withdraw any consent you previously provided to us regarding the processing of your Personal Data at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.
Complaint. You may lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place.
You may exercise these rights by contacting us using the contact details at the end of this Policy.
Note that there are exceptions and limitations to each of these rights, and that we may nevertheless retain Personal Data about you where we reasonably believe that we have a legitimate reason to do so.
6. International Data Transfers
We may transfer your Personal Data outside of Europe and, in particular, to US and other non-European countries, where the level of protection of Personal Data may be different than in your country. If we do so, we will comply with applicable data protection laws, in particular by relying on an EU Commission adequacy decision, on contractual protections for the transfer of your Personal Data, on Binding Corporate Rules, or on the EU-U.S. Privacy Shield framework. For more information about how we transfer Personal Data outside of Europe, or to obtain a copy of the contractual safeguards we use for such transfers, please contact us as specified below.
7. Data Security and Data Retention
We use physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Data that we collect, maintain, and otherwise process.
We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep it for a longer period. When determining the retention period, we take into account various criteria, such as the type of products or services provided to you, the nature and length of our relationship with you, mandatory retention periods and the statute of limitations.
8. Third-Party Services
Our Services may contain features or links to websites and services provided by third parties. Any information you provide via these websites or services is provided directly to these third-party operators and is subject to their privacy policies, even if accessed through our Services. We encourage you to learn about these third parties’ policies before providing them with your Personal Data.
9. Changes and Updates to this Policy
We may update this Policy from time to time to reflect changes in our privacy practices. If we modify this Policy, we will indicate the date of the latest revision above.
10. Our Contact Information
Suncoast Arcade is the entity responsible for the processing of your Personal Data. If you have any questions or comments about this Policy, our privacy practices, or if you would like to exercise your rights with respect to your
Personal Data, please contact us by email at firstname.lastname@example.org.
12722 62nd Street North
Largo, FL 33773 USA